Refund policy

At Velto Pet, every urn is hand-painted to order based on the photo and details you provide. Because each piece is one of a kind and personalized exclusively for you, all sales are final and we do not accept returns or exchanges.

When we will replace your order:

• The product arrives damaged in transit
• The product does not match the photo and details you submitted
• The product has a manufacturing defect

To request a replacement, email us at info@veltopet.com within 7 days of delivery with clear photos of the issue. We will assess and respond within 48 hours.

We cannot offer refunds for:

• Change of mind
• Customer-provided photos that result in unclear painting
• Delays caused by incorrect shipping addresses

By placing an order, you agree to these terms. We're committed to making every urn as beautiful as your pet deserves — if something isn't right, we'll make it right.